Kronenberger & Sons Restoration: a family restoration firm, mapped end to end
- The challenge
- A highly experienced historic-restoration team with a strong reputation, held back by manual time sheets, billing and payroll, scattered project information and unclear handoffs between departments.
- The first 30 days
- Interviews with every department, a visual control center for the whole company, a facilitated team sprint, process maps for each department rolled into one company-wide map, and a gap analysis with a phased roadmap.
- Then we stayed
- Embedded with the team to put it in place: formal project kickoff and close processes, a rebuilt document system, proposal and contract templates, a company-wide project tracker and client-engagement systems.